© Reuters.
Singapore’s OCBC Bank experienced intermittent technical disruptions on Tuesday, impacting its digital banking and PayNow platform. The bank acknowledged the issue, which caused inconvenience to customers who were unable to access banking and payment services.
The disruptions affected the bank’s app and PayNow service, hindering customer access to crucial banking services. Users attempting PayNow transfers encountered notifications of their chosen contacts not being registered with the service. The bank’s app also displayed an error message warning of potential difficulties in accessing services.
In response to complaints on Facebook (NASDAQ:), OCBC offered an apology for the inconvenience caused and promised a swift resolution. The bank advised customers needing to make urgent transfers to use alternatives like credit cards or NETs.
Customers’ experiences were highlighted by Facebook user Joe Sin and Reddit user SlaySlavery. One user ordeal highlighted her inability to use PayNow since 11:00 a.m. SGT, exacerbated by incorrect information from the call center asserting the service’s functionality in spite of ongoing issues, contradicting her experience.
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